Ovalmugs Plus+ Rewards Program FAQ

  • All Ovalmugs Plus+ members are automatically enrolled upon signup of an Ovalmugs Plus+ membership.

    • Coffee: 100 points per $1

    • Coffee mugs: 20 points per $1

    • Membership renewals, shipping, taxes: 0 points
      Points are calculated on the product subtotal after discounts.

  • 23,400 points = 1 free 12oz bag. You will be sent an email once you qualify with a special promo code.

  • No. Points keep accumulating year-round.

    • Fill out the “Check my points” form (name + email) on our site.

    • We’ll email your current balance right away.

    • Points earned on that purchase are removed from your balance.

    • If you used a points reward on a canceled order and it wasn’t fulfilled/used, we’ll return the points or reissue the reward.

    • If the order was fulfilled using a reward, the points aren’t returned.

    • In rare cases your balance may go negative after a refund—future purchases will earn points to bring it back above zero.

  • Yes. Ovalmugs LLC reserves the right to suspend or terminate your participation in the Rewards Program (and access to any Ovalmugs LLC businesses) at any time, with or without notice, at our sole discretion—especially in cases of suspected fraud or abuse. Examples include, but aren’t limited to: creating multiple/fake accounts, manipulating orders or referrals, excessive returns/chargebacks, coupon misuse, harassment, violations of our Terms, or any activity that harms customers, partners, or Ovalmugs LLC.
    If you believe a decision was made in error, please contact us within 14 days and we’ll review. Upon removal, unused points and rewards may be forfeited, and we may modify or end the program at any time.

    Bonus perk: Active members also receive one free 12oz bag each December—this is separate from the points program