• Consumable products (coffee): You must contact us within 30 days of the order date to request a refund.

• Non-consumable products (e.g., mugs): Covered by a membership lifetime warranty—if your mug breaks, you can request a free replacement while your membership is active.

• Only items purchased under an active membership are covered.

• If your membership is canceled or expires, all benefits and warranties end immediately.

• No products purchased under an old/expired/canceled membership will be covered.

• If you rejoin, coverage applies to new orders placed after you reactivate.

Log into your account and reach us with the support form located in the navigation menu.

• Include your order number and a brief description (photos if damaged).

• We’ll confirm eligibility and provide next steps (including a prepaid label for eligible returns, when applicable).

• Refunds are issued to the original payment method once the return (if required) is received and verified.

• Your bank/card issuer may take additional time to post the credit.

Yes—Free Product Returns are included as a member perk. Refund eligibility still follows the 30-day rule for coffee; mug replacements are handled through the membership lifetime warranty.

The free yearly coffee (claimed December 1–31 by logging in and ordering) totals $0.00 at checkout and isn’t eligible for a monetary refund. If something arrives damaged, contact support and we’ll help.